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IT Rule #2

It's never the novice users who cause trouble, it's always the ones who claim to know what they're doing.

I set up a computer for a new user, including setting up their e-mail account in Outlook. Shortly after leaving the remote office where the guy is working, I get a call. He was "setting up his e-mail account in Outlook and it doesn't work". Uhh, I already had it set up and working correctly, why did you have to screw with it??? So now I have to drive all the way back to Temecula to fix something he shouldn't have been messing with in the first place.

Meanwhile, the total computer noob I set up with a Linux machine has asked a grand total of 2 questions in the past 6 months. He's managed to keep his system updated and has managed to teach himself Open Office, Evolution Mail and Firefox, not to mention Ubuntu Linux.


( 3 pieces of cheese — Leave some cheese )
Nov. 2nd, 2005 02:27 am (UTC)
Tell me about it. We have an office in Veracruz, located right at the Atlantic Ocean, in the gulf of Mexico. I left a computer, all set up and ready to use, Outlook configured, etc...

Well, they just messed up with the accounts and I live close to the Pacific Ocean! They need me there to set up Outlook again because someone accidentaly deleted the account. I'm not going. They have the instructions now on how to do it. I'm not dragging my raccoonish-butt (very nice butt BTW, hehe, just kidding) just to set up a new account on Outlook.

My two cents

Nov. 2nd, 2005 03:11 am (UTC)
Is that the "Weasels Ripped My Flesh!" icon? Appropriate choice.
Nov. 3rd, 2005 03:43 am (UTC)
The full version can be seen here: ftp://ftp.captainpackrat.com/Misc/Pics/Weasels_Ripped_My_Flesh/man's_life.jpg
( 3 pieces of cheese — Leave some cheese )