A few days ago, the chair began wobbling side to side. I flipped it over to make sure all the bolts were tightened, and discovered the welds holding the gas strut to the base plate were beginning to fail. I dug up the receipt and the extended warranty and hit their website. I tried to fill out the form to get service, but it kept rejecting my claim. So I tried their live chat support. There I came to find out that the extended warranty covers structural defects for furniture, but according to them, chairs aren't considered furniture. (Huh?) Chairs are only covered for broken casters and the upholstery.
So not only did OfficeMax sell me shoddy merchandise, a "heavy duty" chair which failed in under 13 months, and their salesman deliberately misrepresented the extended warranty, but the warranty pamphlet itself is misleading.
Their support rep said I can send in my receipt and get a prorated refund for the rest of my extended warranty contract. Which will come out to something like $6. Whoopty-doo. I'm screwed about the chair though.
I went to Costco and bought a new one. If it ever breaks, Costco's fantastic satisfaction guarantee will give me my money back.