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I drove over to Fry's today to pick up some equipment for work. Among the items I purchased was a rechargeable wireless mouse, normally $15 but this was an open box item, so it was $9.50. I've gotten burned on open box items before, but it's just a mouse, what could possibly go wrong?

I get back to the office, and start hooking up the mouse. I noticed that it felt odd... extremely light. I've used lots of wireless mice before, both AAA and rechargeable, and they're always extremely heavy. But this one was much too light. Lighter than most wired mice. I started looking it over, and found the battery door. Empty. The rechargeable batteries were missing.

So I drive all the way back over to Fry's to exchange it. I tell the employee that the battery is missing, and point out on the package where it says it's supposed to be included.

And the guy slaps a Return To Shelf sticker on it! So some other poor schmuck is going to get the SAME mouse with missing batteries. I guess they'll keep putting it out on the shelf until someone comes along stupid enough not to read the package and thinks he needs to supply his own batteries.

I couldn't believe this. I'm absolutely dumbstruck by it. I could maybe understand them putting a possibly defective router back on the shelf, but putting something with blatantly obvious missing pieces back? Without putting any kind of notice on the box that parts are missing? That is just down right FRAUD!


Aug. 9th, 2005 07:50 am (UTC)
I bought a Logitech MediaPilot wireless keyboard/mouse at Compumart(?) in VA recently. The box had been opened, but had no return sticker on it, and was normal retail price. Looked okay. Got home (to NZ), and sure enough, instruction 1, "insert 3 supplied AAA NiMH batteries", but none in the box. They're expensive too!

Had to shell out for some new ones, would have cost more to return it.